RETURNS & REFUNDS POLICY – AMOURISH

RETURNS & REFUNDS POLICY – AMOURISH RETURNS Our policy lasts 14 days. If 14 days have passed since you received your item, unfortunately we cannot offer you a refund or exchange unless your item is faulty. To be eligible for a return: Your item must be unused and in the same condition that you received it It must also be in the original packaging You must provide a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. NON-RETURNABLE ITEMS The following items cannot be returned: Perishable goods (such as food or flowers) Intimate or hygiene products (if opened) Hazardous materials or flammable liquids/gases Gift cards Downloadable software or digital products (once accessed) Certain health and personal care items PARTIAL REFUNDS (WHERE APPLICABLE) Partial refunds may be granted in the following situations: Items showing obvious signs of use Opened media (CDs, DVDs, software, video games, etc.) Items not in original condition, damaged, or missing parts not due to our error Items returned after the 14-day return period (at our discretion) REFUNDS Once your return is received and inspected, we will notify you by email. We will inform you whether your refund has been approved or rejected. If approved: Your refund will be processed within 14 days A credit will automatically be applied to your original method of payment LATE OR MISSING REFUNDS If you haven’t received a refund yet: Check your bank account again Contact your credit card company (it may take time before your refund is officially posted) Contact your bank (processing times can vary) If you have done all of this and still have not received your refund, please contact us at: [YOUR EMAIL ADDRESS] FAULTY OR DEFECTIVE ITEMS (IMPORTANT – UK RIGHTS) If your item is: faulty damaged not as described You are entitled to a refund, repair, or replacement under UK consumer law. We will cover return shipping costs in these cases. RETURN SHIPPING You are responsible for paying your own return shipping costs unless the item is faulty Shipping costs are non-refundable If you receive a refund, the cost of return shipping may be deducted We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.