FREQUENTLY ASKED QUESTIONS – AMOURISH HOW LONG DOES DELIVERY TAKE? Orders are processed and dispatched within 2–3 working days. Estimated delivery times are: 5–21 working days worldwide Please note that delivery times may vary depending on your location and external factors such as customs or postal delays. WHERE DO YOU DELIVER AND WHAT ARE THE SHIPPING COSTS? Delivery is available to destinations offered at checkout. Available services and delivery charges are shown before payment. Free delivery applies where a £0 delivery option is displayed. Import duties, taxes or courier clearance charges may be payable separately where disclosed. WHERE IS AMOURISH BASED? Amourish operates internationally. Our business is registered in United Kingdom. WHO DELIVERS MY ORDER? Your order will be delivered by your local postal service or courier provider. WHAT ARE THE DELIVERY HOURS? Deliveries are made according to your local postal service’s schedule. WHAT HAPPENS IF I AM NOT HOME? If your parcel is small, it may be delivered to your letterbox. If not: A delivery attempt notice may be left Your parcel may be taken to a local collection point or post office I ENTERED THE WRONG ADDRESS – WHAT SHOULD I DO? If your order has not yet been dispatched, please contact us immediately at: amoorish@nbyapp.com If your order has already been shipped, unfortunately we cannot modify the address. IS YOUR WEBSITE SECURE? Yes — we take security very seriously. Our website uses HTTPS encryption (secure connection) All payments are processed securely via trusted providers such as Stripe and PayPal We do not store your payment details WHAT PAYMENT METHODS DO YOU ACCEPT? We accept: Debit and credit cards PayPal We do not accept: Cheques Bank transfers Cash on delivery WHAT IF I AM NOT SATISFIED WITH MY ORDER? You have 30 days after delivery to request a return. Contact amoorish@nbyapp.com for instructions and the return address. For full conditions, return postage, exceptions, refunds and your statutory cancellation rights, please see our Returns and Refunds Policy. WHAT IF MY ITEM IS FAULTY OR DAMAGED? Contact us at amoorish@nbyapp.com so we can arrange the appropriate remedy. Your statutory rights are unaffected. STILL HAVE QUESTIONS? If you need any further assistance, please contact us at: Email: amoorish@nbyapp.com We aim to respond within 24–48 hours.