FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS – AMOURISH HOW LONG DOES DELIVERY TAKE? Orders are processed and dispatched within 2–3 working days. Estimated delivery times are: 5–21 working days worldwide Please note that delivery times may vary depending on your location and external factors such as customs or postal delays. WHERE DO YOU DELIVER AND WHAT ARE THE SHIPPING COSTS? We deliver worldwide. Shipping is FREE on all orders. WHERE IS AMOURISH BASED? Amourish operates internationally. Our business is registered in [INSERT COUNTRY – e.g. United Kingdom]. WHO DELIVERS MY ORDER? Your order will be delivered by your local postal service or courier provider. WHAT ARE THE DELIVERY HOURS? Deliveries are made according to your local postal service’s schedule. WHAT HAPPENS IF I AM NOT HOME? If your parcel is small, it may be delivered to your letterbox. If not: A delivery attempt notice may be left Your parcel may be taken to a local collection point or post office I ENTERED THE WRONG ADDRESS – WHAT SHOULD I DO? If your order has not yet been dispatched, please contact us immediately at: [YOUR EMAIL ADDRESS] If your order has already been shipped, unfortunately we cannot modify the address. IS YOUR WEBSITE SECURE? Yes — we take security very seriously. Our website uses HTTPS encryption (secure connection) All payments are processed securely via trusted providers such as Stripe and PayPal We do not store your payment details WHAT PAYMENT METHODS DO YOU ACCEPT? We accept: Debit and credit cards PayPal We do not accept: Cheques Bank transfers Cash on delivery WHAT IF I AM NOT SATISFIED WITH MY ORDER? We offer a 14-day return policy in line with UK consumer law. You may return your item within 14 days of receiving it for a refund, provided: The item is unused It is in its original condition and packaging Once we receive the returned item, your refund will be processed. Important: Return shipping costs are your responsibility unless the item is faulty This does not affect your statutory rights WHAT IF MY ITEM IS FAULTY OR DAMAGED? If your item is: faulty damaged not as described You are entitled to a refund, replacement, or repair. Please contact us as soon as possible at: [YOUR EMAIL ADDRESS] DO YOU OFFER A MONEY-BACK GUARANTEE? Yes — if you are not satisfied, you can return your item within 14 days in accordance with our Returns Policy. STILL HAVE QUESTIONS? If you need any further assistance, please contact us at: Email: [YOUR EMAIL ADDRESS] We aim to respond within 24–48 hours.